Frequently Asked Questions
These frequently asked questions are designed to help give you a better understanding of courses and policies.
What happens if I fail the test?
If you failed, you can retake the test as many times as you need to until you pass—with no waiting period. You never have to pay more to retake a test.
You’ll also get a breakdown of which answers you missed to help you study for next time. Back to Top
What if my employer doesn't accept this type of certification?
This is a very rare problem—the vast majority of our students never hit this kind of snag. However, if you are unsatisfied with the training for any reason, you can get a refund—as long as you let us know within 30 days. Back to Top
Do you offer recertification training?
Yep! We'll send you an automatic reminder when your recert is due-so there's no danger of letting it expire. Back to Top
How long does it take to get my wallet card?
You’ll receive a printable certificate of completion immediately upon passing. You are welcome to print off as many copies as you need, and you can download a PDF of your certificate as well.
We ship your card within 24-48 hours during normal business days (Monday-Friday) after you pass the exam. It will get to you within one to two weeks at most—usually sooner. Back to Top
How long does my certification last?
Your certification lasts two years for standard Adult CPR & AED, First Aid, and Basic Life Support certifications. All bloodborne pathogens certifications are valid for 1 year. Back to Top
Will my employer accept my card?
We’re confident in saying yes.
Our courses are all developed according to AHA and ILCOR guidelines, and taught by a highly experienced registered nurse and AHA-trained instructor. Every year, tens of thousands of people in diverse industries successfully certify with us.
Our students include nurses, doctors, dentists, teachers, worksite safety officers, tattoo artists, firefighters, camp counselors, coaches, police officers, fitness instructors, home health aides, and many others. Back to Top
Can I skip the course and jump ahead to the test?
Yep. You can skip individual modules or sections within modules, or you can just skip ahead to the test. Back to Top
How long do your courses take?
It depends on the course. Some of our courses (such as Adult Only CPR & AED) take as little as 15 minutes. The more involved ones (such as BLS Certification) take as many as two hours.
It also depends on you. Each course—even the long ones—are broken up into short video modules that you can pause, rewind, replay, and skip—so you don’t have to waste time on sections you already know. Our recertification students really appreciate this feature.
Watch everything in detail, or skip to the parts you need to review. Either way, if you pass the test, you get certified. Back to Top
Do you provide an in-person skills assessment?
Not as part of our standard courses—all of our instruction is done entirely online. Our students appreciate this for the accessibility and convenience.
However, if you need an in-person skills assessment, get in touch. We have connections with providers throughout the United States, and we’ll help you set up a skills assessment in your area. Back to Top
Is online CPR training legit?
Yep. Online learning has come a long way in terms of quality of instruction—and it’s also highly convenient for working people. For these reasons, it’s quickly becoming the norm among professionals who need CPR certification for work.
The American Heart Association doesn’t accredit online CPR classes that don’t have an in-person component—so you should be skeptical about any fully online provider that claims to be “AHA-accredited.” However, there are many nationally-accepted online certification courses that offer BLS, CPR, and First Aid training for everyone from new parents to medical professionals. We recommend choosing a course that follows AHA and ILCOR guidelines (ours do). These have the same content as an AHA CPR course and are accepted by most employers Back to Top